Effective Date: 18-11-2024
At esgreporting.software, we prioritize customer satisfaction and strive to provide exceptional service through our ESG reporting software. If you are not fully satisfied with your purchase, our refund policy is here to address your concerns. Please read the details carefully:
Eligibility for Refunds
Refunds are applicable under the following circumstances:
- Technical Issues: If you encounter unresolved technical issues directly related to the functionality of our software despite our support team’s assistance.
- Incorrect Billing: If an error occurs in the billing process resulting in incorrect charges.
- Trial Period Guarantee: If your subscription is eligible for a refund within the trial period specified at the time of purchase.
Non-Refundable Items
Refunds will not be provided for:
- Change of mind after purchase.
- Issues arising from unsupported platforms, improper usage, or third-party integration errors.
- Payments made beyond the refund window stated in your subscription agreement.
Refund Process
- Submit a Request: Contact our customer support at [Support Email] within 14 days of the payment date.
- Provide Details: Include your purchase receipt and a brief explanation of your request.
- Review & Decision: Our team will review your case within 5-7 business days and notify you of the outcome.
Refund Method
Refunds are issued to the original payment method used during the purchase. Please allow 7-10 business days for the transaction to reflect.
Contact Us
For questions or assistance with refunds, please reach out to our support team at:
- Email: sales@infotyke.com
- Address: 550 E 96th St, Indianapolis, IN 46240
We value your trust and are committed to resolving your concerns promptly. Thank you for choosing us for your ESG reporting needs.
